SMART Customer Journey Management
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Our motivation to found SMART CJM came from years of experience in Customer Journey Management. From our point of view, there was not a single solution on the market that demonstrably efficiently and scalably translates the requirements of a service-oriented journey from the booking of an appointment on the Internet, through the registration on arrival at the service provider, with seamless subsequent call to service, including navigation support to the counter or room. Our solution is equally suitable for a small authority or doctor's office, a small retail shop, as well as an enterprise account with hundreds of service centers.

The background is our agile software, which can be scaled to any size due to its multi-client capability and can be used both in the cloud and on-premise. Likewise, in the design specification, emphasis was placed on internationality in the area of language support as well as time-zone-wide appointment booking functionality. Despite the complex requirements, the solution is easy to configure and install. Throughout the Journey all data points are stored. These can then be evaluated via integrated dashboards or BI tools for more detailed analyzes. The findings then serve as a basis e.g. for predictive resource planning.


Stefan Dylka

Stefan Dylka, Krefeld

Vita: Degree in electrical engineering, TU Dortmund - Germany

  • More than 29 years sales and management experience, e.g. General Manager Global Account Business KYOCERA
  • Managing Director DACH at Qmatic
  • Shareholder Redclu GmbH

Role: Global Business Development, General Management, Sales and Marketing

Thomas Föcking, Bocholt

Vita: Entrepreneur, Founder of Netcallup GmbH, Bocholt (2005), acquired by Qmatic AB Sweden in 2015.

  • Experienced software developer and visionary strategist with more than 10 years experience in customer journey management
  • Founder and Managing Partner of Redclu GmbH

Role: Globales technical Business Development, Consulting and Software Development (Redclu)

Thomas Föcking


Many years of professional experience in the industry have turned our team into specialists in customer journey management!

Concentrated expertise - from which you sure can benefit!


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Phone: +49 2151 447 47 - 00

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