Optimize visitor flows.
With SMART Customer Journey Management.
YOUR CUSTOMERS SCHEDULE AN APPOINTMENT WITH YOU ONLINE - ANYYTIME AND ANYWHERE
Let your customers book appointments online at any time. This increases customer satisfaction through shorter waiting times and avoids repeat visits by providing information on the selected service in advance. You can also plan processes and resource capacities for the coming days and weeks.
During the appointment booking, your customers can already select the desired services in the preferred location on the desired day. At the same time, documents can already be downloaded for preparation. If the services are chargeable, the payment process can already be completed online. All these activities reduce the on-site efforts to what is necessary.
The advantages at a glance:
- Online booking on your website via link or integrated via iFrame
- User-friendly, individual configuration of appointment resources per day, month and year
- Design of the appointment confirmation including further information (for example, documents to be provided)
- Calculation of the appointment length based on the selected service and the stored processing time
- Printout of appointment lists or export of details
- Use with and without queuing system possible
- Multilanguage support
- Synchronization with MS Outlook
- API interface to connect additional applications or legacy systems
- Payment function