Because time is valuable.
Our sector solutions.
RETAIL & FINANCE
WHAT COMES TO YOUR MIND WHEN YOU THINK ABOUT YOUR CUSTOMER FLOW?
- Your highly-skilled consultants often waste time on inefficient sales pitches?
- Potential customers with a clear buying interest cannot find a consultant and leave?
- Customers cannot find a consultant for consulting-intensive products?
- Customers have to wait a long time and cannot book an appointment online?
- Are you having trouble scheduling your consultants efficiently?
- Do you want to keep customers from satisfying their needs online by providing an excellent service?
If you answered yes to one of the questions, we are the right partner for you. Smart Customer eXperience helps you to optimally organize your processes for customer flow management.
Imagine that your customer can conveniently make an appointment with your consultants from home on the Internet. As soon as they arrive, they will be received personally at the reception and, after a short wait, the consultant will take care of them. If they have booked several services, they will then be forwarded to the next area. After completing the consultation, the customer can give feedback to your consultant. All touch points are anonymously stored in our system and can be used for optimized resource planning. Of course, the system also manages spontaneous (walk-in) customers. Through our mobile info, they are always informed about the waiting situation and can do other things in the meantime.