SMART Customer Journey Management
Optimize visitor flows


The visitor managing and monitoring system Smart eXperience is a modern managed solution that increases process efficiency and customer satisfaction.


  • Modular and designed to exceed needs of various sectors
  • Scalable and thus future-proof
  • Appointment and on-site visitor management in one system
  • multi-client capability
  • Role-based user interfaces and permissions
  • Comprehensive reporting
  • Live dashboards of waiting times, turnaround times, visits, and active counters
  • Single sign-on via active-directory
  • Deployable in the cloud or on-premise

Online Appointment

Your customers schedule online an appointment with you - 24 hours a day, 7 days a week, and wherever internet is available

Self-Service Terminals

Your customers independently book selected services or sign up for the appointment booked


Prepare your visitors a personal reception - a positive experience begins

Queue Management

Efficient queue management to optimize customer satisfaction

Mobile Info

Printed waiting tickets are history - Electronic tickets are the future

Dashboards & Operations

Keep track of your current visitor flows at all times

Business Intelligence

Data is the most valuable raw material of the Digital Age - use your data for planning the future

System Requirements

If you do not want to host our solution in the cloud - we rely on Microsoft standards


We do not just speak all languages, we also understand your legacy systems


Call for satisfied customers!

Would you like information material, competent and personal advice from one of our experts or try out a demo? Contact us quickly and easily via our contact form! We are looking forward to your message.

Phone: +49 2151 447 47 - 00

Please calculate 6 plus 2.

By submitting you agree with our privacy policy. I agree that Smart-CJM may contact me for marketing or distribution purposes. After submitting you will receive a confirmation email from us (Double OptIn).