Optimize visitor flows.

With SMART Customer Journey Management.


The visitor managing system Smart eXperience is a modern queue management solution that increases process efficiency and customer satisfaction.



  • Modular and designed to exceed needs of various sectors
  • Scalable and thus future-proof
  • Appointment and on-site visitor management in one system
  • multi-client capability
  • Role-based user interfaces and permissions
  • Comprehensive reporting
  • Live dashboards of waiting times, turnaround times, visits, and active counters
  • Single sign-on via active-directory
  • Deployable in the cloud or on-premise

Online Appointment

Your customers schedule an appointment with you online - 24 hours a day, 7 days a week, and wherever internet is available

Self-Service Terminals

Your customers independently book selected services or sign up for the booked appointment


Prepare a personal reception for your visitors - a positive experience begins

Queue Management

Efficient queue management to optimize customer satisfaction

Mobile Info

Printed waiting tickets are history - electronic tickets are the future

Dashboards & Operations

Keep track of your current visitor flow at all times

Business Intelligence

Data is the most valuable resource of the Digital Age - use your data to plan the future

System Requirements

If you do not want to host our solution in the cloud - we rely on Microsoft standards


We do not just speak all languages, we also understand your legacy systems


Call for satisfied customers!

Would you like information material, competent and personal advice from one of our experts or try out a demo? Contact us quickly and easily via our contact form! We are looking forward to your message.

Phone: +49 2151 447 47 - 00
E-Mail: info@smart-cjm.com

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