Retail & Finance

What comes to your mind when you think about your customer flows?

Your highly-skilled consultants often waste time on inefficient sales pitches?
Potential customers with a clear buying interest can not find a consultant and leave?
Customers can not find a consultant for consulting-intensive products?
Customers have to wait a long time and can not book an appointment online?
Are you having trouble scheduling your consultants efficiently?
Do you want to prevent with providing an excellent service that customers satisfy their needs online?

If you answered yes to one of the questions, then we are the right partner for you. Smart Customer eXperience helps you to optimally organize your processes for customer flow management.

Our Solution

Imagine that your customer can conveniently make an appointment with your consultants from home on the Internet. As soon as he arrives he will be received personally at the reception and, after a short wait, will be served by the consultant. If he has booked several services, he will then be forwarded to the next area. After completing the consultation, the customer can give feedback to your consultant. All touch points are stored anonymously in our system and can be used for optimized resource planning. Of course, the system also manages spontaneous (walk in) customers. Through our mobile info they are always informed about the waiting situation and can do other things in the meantime.

Contact

Call for satisfied customers!

Would you like information material, competent and personal advice from one of our experts or try out a demo? Contact us quickly and easily via our contact form! We are looking forward to your message.

Phone: +49 2151 447 47 - 00
E-Mail: info@smart-cjm.com